refund&return policy

REFUND & RETURN POLICY

This Refund & Return Policy applies to all purchases made through Shine Tea Meet (the “Site”), operated by Shine Tea Meet LLC.

By placing an order on our Site, you agree to the terms outlined in this policy.

1. NATURE OF PRODUCTS

All products sold on our Site are tea and tea-related food products.

Due to food safety, hygiene, and public health regulations, we do not accept returns or exchanges for delivered tea products unless the product arrives damaged, defective, incorrect, or is confirmed lost during transit.

2. ELIGIBLE REFUND OR REPLACEMENT SITUATIONS

Refunds or replacements may be provided in the following situations:

  • The product arrives damaged or defective
  • You receive an incorrect item
  • Your order is confirmed lost by the shipping carrier

Each request will be reviewed individually to determine the appropriate resolution.

3. HOW TO REQUEST A REFUND OR REPLACEMENT

Please contact us within 7 days of delivery before returning any products.

To help us review your request, please provide:

  • Order number
  • Clear photos of the product and packaging
  • A brief description of the issue

After verification, we may provide one of the following solutions:

  • A replacement shipment at no additional cost
  • A full refund
  • A partial refund depending on the circumstances

If the issue is caused by Shine Tea Meet, we will cover any applicable replacement shipping costs.

If a return is approved due to customer-related reasons, the customer may be responsible for return shipping costs.

4. NON-REFUNDABLE CASES

We do not offer refunds or returns for:

  • Products that have been delivered without damage or quality issues
  • Tea products that have been opened, used, or consumed
  • Products affected by improper storage or handling after delivery
  • Orders with incorrect shipping information provided by the customer
  • Changes of mind, personal preferences, or taste preferences

5. DELIVERED BUT MISSING PACKAGES

If your tracking information shows that your order has been delivered but you cannot locate your package, please:

  • Check around your delivery location
  • Ask household members or neighbors if they received it
  • Contact the shipping carrier for additional assistance

Shine Tea Meet is not responsible for packages that are confirmed delivered by the carrier but are later lost, stolen, or misplaced after delivery.

We recommend providing a secure delivery location whenever possible.

6. REFUND PROCESSING TIME

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

7. SHIPPING COSTS

  • Original shipping fees are non-refundable unless the issue is caused by Shine Tea Meet.
  • Replacement shipments caused by our error will be shipped at no additional cost.

8. CONTACT INFORMATION

For refund or return inquiries, please contact us:

Shine Tea Meet LLC
Email: support@shineteameet.com

Business Address:
30 N Gould St, Suite #47269
Sheridan, WY 82801
United States