• This Refund & Return Policy applies to all purchases made on Shine Tea Meet (the “Site”).
•  By placing an order on our Site, you agree to the terms outlined below.

 1. Nature of Products

•  All products sold on this Site are tea and tea-related food products.
•  Due to food safety, hygiene, and public health regulations in the United States, we do not accept returns or exchanges once an order has been delivered and accepted, provided that the outer packaging is intact and free from quality defects, regardless of whether the product has been opened.

 2. Eligible Refund Situations

•  Refunds or replacements are accepted only under the following circumstances:
•  The product arrives with damaged or defective outer packaging
•  You receive an incorrect item
•  The order is lost during transit

 3. How to Request a Refund

• Please contact us within 14 days or longer after delivery to request a return or exchange. We recommend reaching out as soon as possible to ensure a smooth process.
•  Order number
•  Clear photos of the product and packaging
•  A brief description of the issue
•  After verification, we will offer one of the following solutions:
•  A replacement shipment at no additional cost
•  A full or partial refund
• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
•  If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 4. Non-Refundable Cases

•  We do not offer refunds or returns for:
•  Orders that have been delivered and accepted with no defects to the outer packaging
•  Tea products that are opened, used, or consumed after delivery
•  Damage caused by improper storage or misuse
•  Orders with incorrect shipping information provided by the customer

 5. Refund Processing Time

•  Approved refunds will be issued to the original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your payment provider.

 6. Shipping Costs

•  Original shipping fees are non-refundable, unless the issue is due to our error
•  Replacement shipments caused by our mistake will be shipped at no additional cost

 7. Contact Information

 For refund or return inquiries, please contact:

Email: support@shineteameet.com