• This Refund & Return Policy applies to all purchases made on Shine Tea Meet (the “Site”), operated by Shine Tea Meet LLC.
•  By placing an order on our Site, you agree to the terms outlined below.

 1. Nature of Products

•  All products sold on this Site are tea and tea-related food products.
•  Due to food safety, hygiene, and public health regulations in the United States, we do not accept returns or exchanges once an order has been delivered and accepted, provided that the outer packaging is intact and free from quality defects, regardless of whether the product has been opened.

 2. Eligible Refund Situations

•  Refunds or replacements are accepted only under the following circumstances:
•  The product arrives with damaged or defective outer packaging
•  You receive an incorrect item
•  The order is lost during transit

 3. How to Request a Refund

•  Please contact us before returning any products, within 7 days of delivery, and provide:
•  Order number
•  Clear photos of the product and packaging
•  A brief description of the issue
•  After verification, we will offer one of the following solutions:
•  A replacement shipment at no additional cost
•  A full or partial refund

 4. Non-Refundable Cases

•  We do not offer refunds or returns for:
•  Orders that have been delivered and accepted with no defects to the outer packaging
•  Tea products that are opened, used, or consumed after delivery
•  Damage caused by improper storage or misuse
•  Orders with incorrect shipping information provided by the customer

 5. Refund Processing Time

•  Approved refunds will be issued to the original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your payment provider.

 6. Shipping Costs

•  Original shipping fees are non-refundable, unless the issue is due to our error
•  Replacement shipments caused by our mistake will be shipped at no additional cost

 7. Contact Information

 For refund or return inquiries, please contact:

 Shine Tea Meet LLC

Email: support@shineteameet.com

 Business Address: 30 N Gould St #47269, Sheridan, WY 82801, United States