FAQ
What types of tea do you offer?
We offer a thoughtfully selected range of teas, including black tea, oolong tea, green tea, match,and cold brew tea. Each one brings its own distinctive flavor profile and character.
Do you offer caffeine-free options?
We deeply apologize for the caffeine content in our teas. But fear not, we have the perfect remedy: Green Tea Sampler,and Cold Brew Tea Sampler which has the least amount of caffeine.
Does your tea contain gluten?
The teas we offer are completely gluten-free, every single one of them!
Do you have any retail stores?
We do not currently have any retail stores.
Do you deliver worldwide?
We currently ship within the United States only.If you're outside the U.S., you may contact us at support@shineteameet.com
What are your shipping methods and costs?
We offer Standard Shipping within the United States. Delivery typically takes 5–8 business days.
Shipping Rates:0–1 lb → $6.90
1–3 lb → $8.90
3–5 lb → $9.90
Orders over $55 ship free.
For full details on processing times, rates, cutoff hours, and carrier info, please visit our Terms of Service
How can I check the status of my order?
Your tracking number will be included in your order dispatch email. Please contact our customer service team via email support@shineteameet.com if you have any further questions regarding your order.
How do I return an order?
If you have an item you need to return, please see our return policy or
you can email us at support@shineteameet.com .For more detailed information, please click Refund & Return Policy.
What if I received the wrong item?
We sincerely apologize! Please email us within 7 days of delivery with:
- Your order number
- A photo of the item received
- A photo of the packing slip
We will send the correct item at no cost to you and may cover return shipping if the incorrect item needs to be returned.
How do refunds work?
Refunds for approved returns are issued to your original payment method. Please allow 5–10 business days for your bank to process the refund after we issue it.
How do I create an account?
Creating an account with us is easy. Simply click the Account Icon in the far top right of the website. On the next page, click ‘Create an Account’, fill in the information required and press ‘Submit’.
How do I add a new delivery or billing address?
To add or edit delivery or billing addresses, login to your account and navigate to the ‘Account Dashboard’ section. Click on ‘Address Book’, where you can update both your billing address and delivery address details.
Our checkout also includes a section for billing addresses and a section for delivery address. Here you can select the correct addresses for each order you place.
Do I need an account to place an order?
No, you can check out as a guest. Creating an account is optional.
Can I place orders in different currencies?
All orders on this website's checkout page are processed in U.S. dollars.
Which payment options are available?
We currently accept PayPal only.
What is your Privacy Policy?
You can read our full Privacy Policy here: Privacy Policy.